I am waiting for response,cancellation and refund

Good day, I sent this email Sunady and no response.

I hope this email finds you well.

I am writing to address my concerns regarding the insurance coverage for my phone, which I recently claimed. After careful consideration, I would like to request the immediate cancellation of my phone insurance and a refund for the months I have paid.

During the claiming process, I received a call from a representative who informed me about the access fee, which I understand. However, my main concern is that I was told that after my phone is evaluated, it will be determined whether I need to pay an additional fee. This situation seems contradictory to me. I am paying for insurance, and on top of that, I'm paying an access fee, yet it is uncertain whether an extra fee will be required. This does not make sense and was not disclosed to me when I purchased the insurance.

When I acquired the insurance, I called last year to inquire about it. The representative mentioned the access fee and stated that if the phone’s screen is damaged or broken, I would receive a replacement. However, I questioned why a damaged screen would result in a new phone instead of just repairing the screen.

With this information in mind, I went to the iStore to get a quote for the repair, and I have decided to handle the repair myself.

Therefore, I kindly ask you to cancel my phone insurance immediately and refund my payments. I have come to the conclusion that your services are more reliable for car insurance than for phone coverage.

Thank you for your attention to this matter. I look forward to your prompt response.