I am very disappointed with Miway and angry 😩😡

I lodged my claim on the Miway App on 30/01/2022(same day that the incident happened)*** My claim was approved on the 8th of Feb 2022,they appointed Island Auto Panel(Brackenfell), the panel beater only updated me on the 16th of Feb about the parts that the still needed to order.I never got any update from the panel beater as to when will the parts arrive, i had to keep calling ,after 3 weeks (07/03/2022) I had to call the claim representative(Mokgadi Mashikinya)that was responsible for my claim (but she was off that week) I was assisted by different claim representatives , but they couldn’t really help me I then asked to speak to one of the claim managers (Phumzile Makhanya). The reason why I was panicking is that My car was drivable after the accident but a weak later I was uncomfortable and scared to drive it as the clips of the read bumper were getting loose and the back lights weren’t working,I was worried that more damage might be caused I decided to stop driving it. I was stranded as I was struggling with transport for work and to drop off my son at school(where I am staying there’s no public transport and it’s difficult to book an ubber in the morning, I would get to work late every day, and the the insurance people said I can only get a replacement car after my car is booked for repairs . I told Phumzile that i got a quote from the other good reputable panel beater I know ,I asked if it’s possible for them to do the disclaimer but she said that it was impossible as the appointed Panel beater had already ordered parts for my car. Phumzile managed to speak to the Island Auto panel beater and they said to her that parts will be available the following day which was the 08/03/2022 ,she arranged the replacement car as well for me. When i took in the car to the Panel beater on the 08/03/2022 as I was instructed by Phumzile, Lyzette the administrator at Island Auto panel treated me so unprofessional and unfairly told me that there’s no space for my car they already booked in 2 cars and that my parts haven’t arrived yet even if they receive the parts the car will not be done the same week even the following week and she said that if I leave my car it will be parked outside.

I informed Phumzile about being mistreated at the Panel beater and I told her that I don’t trust the Panel beater judging from how i was treated at the reception, she said that she will try and contact them..

To cut the story short, it looks like,I’ve been getting false update about the status of my car repairs, repairs were estimated to take up to 10 days, estimated date of completion kept on being changed, I tried calling the Panel beater on the 4th and the 5th of April but no one was answering ,I then decided to go to the panel beater my self, where they could not even locate where my car is so that i can see the work that has been done so far, all they told me was the car is still under panel beating they found out that the part that goes under the rear bumper that was ordered was incorrect so it was reordered (and I was never informed of that),Bianca,the lady who was responsible for sending update was unavailable.

I informed Phumzile on the 6th of April 2022, as she instructed me to email here anytime I encounter a problem regarding my claim , she instructed me to send an email(complaint) to her and she will try and escalate this by forwarding it to people that are superior to her and the assesors. I sent an email same day. I told Phumzile that what is happening with my car repairs is unfair and unacceptable and I’ve been inconvenienced,I asked for compensation as my replacement car was expiring the following day. She said that they can’t help me with that and the Panel beater too. I had to extend the replacement car out of my pocket for till the 14th of April, after I was told by Phumzile that the Manager of the panel beater said that the repairs might be done on the 14th of April. Today (11/04/2022) I received a new notification regarding the delay of repairs, estimated date of completion might be on 06/05/2022.

Where am i going to get money to extend my replacement car again till May?

I have attempted to seek help but all this is doing is costing me more and more money I’ve been stressing out since February and I am worried that the panel beater might not get my car back to it’s old self judging from what I’ve experienced, I don’t understand why MiWay is appointing such a panel beater, if Miway continue using that company they will lose customers .I have friends and family that insured their cars with Miway insurance but I don’t think they will ever trust you again.