AH
Alex H
1 reviews | Active since Dec 2015
29 Jan 2021, 07:09
I AM TIRED OF MIWAY - THEY ONLY CARE ABOUT REVIEWS AND RATINGS
I cancelled my policy early in this week manually via the app since you could not beat the quote from another insurer, even after me being a loyal client for 6 YEARS. No one contacted me. I sent a letter and email to cancel my policy. No one contacted me. Today you have debited the full amount from my account AFTER I CANCELLED TWICE.
What I want is the following: - Refund me the full amount you deducted. - Cancel my policy and send me proof thereof.
I expect to get a call exactly at 08h00 since you guys care so much about your Hellopeter reviews and are heavily reactive instead of being proactive. It seems one always have to post a negative review to get a response from MiWay.
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MiWay Insurance's replyOfficial
29 Jan 2021, 08:12We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply29 Jan 2021, 08:12
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
The MiWay Team