I am sorely disappointed....

Am I the only one with a problem with Miway claims department... So I had an accident on the 13th of November 2021 and convinient on the service consultans helped me to fast to get my vehicle assessed.. Within four days my car was declared write off and i was requested to send all documents for my car via post net to Miway head office....on the email they wrote that pay out will be done 3 days after the documents were received... I immediately sent everything through to the head office. NOW TWO WEEKS after i had the accident, i then receive a call from one of their Desktop investigators who only started asking me information about the accident and i answered and gave him all that he needed... My patience has now runout as each day of the week i get emails asking for one info after another... Today is the 8th of December and I still got asked a question about my previous insurance...

I love Midway so much but for my 1st experience in my life with Claims, I am entirely not empresses... Next week it will be a month still waiting for my claim to be finalized.