I am not sure about them anymore

My issue is that the same level of effort is not being put in, just like when I was signing up.

After a claim was not approved, I feel like I’m no longer seen as a human being, as I was before when the sales team understood that I was at work and would call me at 5 PM, spending the entire time on the phone with me.

Now, all I receive is a formal letter saying my claim is not approved, with no follow-up to check if I’m okay, if I’m still able to drive the car, or if there’s anything they can assist me with within their capacity.

Instead, all I get are concern calls about me paying the next month’s instalment. It feels like, all of a sudden, I’m no longer being treated as a human, as I was in the beginning. What if I sold the car after the claim was not approved? No one checks that or advises me either by email or phone, but I’m still expected to continue with the coverage.