BN
Banele N

1 reviews | Active since Mar 2015

12 Mar 2015, 07:25

I am not a ********

I was in an accident at the hiway, a month ago, and made a claim to miway. It is 2 days away from being a month and my claim has not been processed yet. Instead I'm treated like a ********. I am being sent around to get proof of things, and made to wait while they investigate. <br> I mean, who in their right mind would go crash their car at a bridge where they could fall over and die?! I understand if my car was ******! And they think I sent people to ***** it, im order to make a claim, but an accident that could have been fatal! Come on! <br> When they need business they go after you like no body's business, but now they take ages to respond to me. <br> Why am I being treated like this? Is it my age? Race? Marital status? Being soft? It is not fair.<br> how should I get to work and go about my daily business?! <br> <br> No Miway. I thought that you were one of the better insurance companies. People sing your praises, but I guess it is people with certain demographics. I'm super upset!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 Mar 2015, 11:36
Official
Hello Banelemn,

We hear you and we understand your frustrations, and we assure you that it is never our intention to frustrate you in any way!

Herman has since called to discuss your concerns with you in more detail and to explain the claims procedure. He has also promised to have your claim finalised ASAP!

Please let us know if there's anything else we're able to help with in the interim!

Kind regards,
The MiWay Team