i am just fed up and disgusted by their service

i made a call to Miway this morning at 06h51, got cut off the person who did not even bother to identify himself just hung up, i then called back at 06h55 it sounded like it was the same person who answered the phone, again without identifying himself he said hello, as i tried to explain that i needed road side assistance he hung up again, i was stuck on the road with no one to help me, i am paying for a comprehensive cover, this is not the first time Miway has done this, in December 2014 i lost my car keys and the person who dealt with my claim left their company, i didnt know this until i followed up to check on the progress, i was told that the person had left the day after i logged my call, they asisgned me to someone who was just not helpful, i ended up paying for my car key replacement from my own pocket, this morning again i have paid for my car to be towed from my own pocket, when i have an insurance company that never fails to debit my account every month. when the first case happened i thought it would be a once off, now that i have experienced the very same challenge why must i continue to pay for a service that i never have access to when i am in need of it!