YT
Yolanda T

1 reviews | Active since Oct 2010

08 Sept 2020, 08:39

I am have been a loyal MiWay client for 10 years and my advice is please! Stay away from them. Loyalty means nothing to them.

I am utterly disappointed at the kind of response I am not subjected to by MiWay after being a loyal client for 10 years and had never skipped a single payment. MiWay is selling an idea to the public that they are doing things our way but that is, in actual fact, incorrect information especially with how my issue is now handled. My car rolled and MiWay is not giving me any options but write –off and I am of the view that procedure was not even followed because my car was towed to an inappropriate place, I have seen cars that were damaged far worse than my car being fixed by other insurance companies. The air bags did not pop, the front which is more important is still intact, my car was still being serviced by Toyota, the tires are fine (fairly new, recently bought), the back of the car still looks fine. I even went to the extend of asking different panel beaters for an opinion and none of them are telling me about a write-off. MiWay is making a cost-effective decision for them and not what is in my best interest as a loyal client of 10 years. Is nice when the premiums are paid but when we must be assisted we are subjected to such. I was warned by a friend about MiWay and I regret not taking them seriously. I know better now to not my insure my next car or any of my belongings with them.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Sept 2020, 08:59
Official
Thank you taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. 
 
Best regards,
The MiWay Team