I am currently receiving the worst service from them and this is after using them for 10 years! My car was in an incident on the 20th February and their repairer took it in for repairs

I am currently receiving the worst service from them and this is after using them for 10 years! My car was in an incident on the 20th February and their repairer took it in for repairs. To date the car is still with the repairer who sent me proof of email that he sent MiWay communication on the 5th April and still waiting for their response! I have called Miway several times as well and spoke to different people who always tell me they are escalating the issue, I also tried their WhatsApp and also spoke to 4 different people who also assured me they are escalating my issue. I am still waiting for their response or some sort of communication, no one is taking me serious there by Miway I wonder why. I am going for the 3rd month now without a car!