Humiliation by miway insurance

I have been a miway customer for about 12 years and i loved that company so much until i was treated very bad by their agent. I expected them to treat me courtesy as their long time loyal customer but no it was not so. They dont care whether you are loyal to them or old customer so much so that when i asked the lady who was helping me whether to go to outsurance as they did not want to review my insurance she said yes with pleasure i could leave,she was so arrogant when talking to me. I asked to talk to her superior she said with pleasure and put me on hold for so long until i dropped the phone. I was then called after 3 days by one lerato who was not helpful too and who refused to tell me the name of the girl that was helping me. I wanted them to review my insurance as we were all hit hard by covid and food and petrol is expensive so if i can save from somewhere so be it. I think miway has become so full of themselves as they have a lot of money and anyone who want a car insurance must look somewhere else except miway because they dont care anymore about their customers. Im also searching for a new home for my cars maybe outsurance will be my new insurance company but i wont stay with miway anymore, i feel humiliated and angry with them.