Hugely disappointed

I am writing this review with huge disappointment honestly, I do not even have energy to fight as hearing my mother who is over 60 years cry and confused. My retired mother whose health is also not in a good state has been insured with MiWay and paying her premiums religiously for years. MiWay has been debiting her account every month with no missed premiums and she recently had an accident and they refuse to pay her claim due an unpaid premium which she was not even called and notified about until her claim. She logged the claim on the 10th of November and the insurance company dragged this claim until they told her that it would eventually not be paid due to an unpaid premium (NB: She pays her premiums via debit order). Since her claim, they have sent her for assessments only to recently, after being given different orders,from 1. To take the car for repairs to S&K 2. That someone from client services would call her regarding the missed premium, 3. That the claim and the missed premium communication are 2 different incidents to telling her that the authorization on her claim was cancelled due to a missed payment and that they cannot take this payment due too a passed grace period of 15 days (NB:The claim was logged on the 10th of November, they could have advised her on that day that she had a missed premium and that her claim would not be paid and of a grace period but no they said everything has been processed and authorized). Since she was notified of this missed debit(only by sms after this said grace period), she has also been trying to get banking details to where she can deposit the missed premium but was told her claim was authorized until recently where she was told that her claim wont be paid due to this missed premium. I am very disappointed by this process to say the least.