How long ,Really?

I called Miway this morning around 10:00am requesting for home assistance, I received an sms confirming the logged call with a reference number. Almost three hours later, still no communication or confirmation as to when I will get service. I call again then I am told that there is no claim on the Miway system, the claim is with Europ assist, and they said they will get to it but they are still busy, Really?<br> <br> I do not know who the hell europ assist is but I am sick and tired of going through the same nonsense every time I require assistance, I have an Agreement with Miway,as far as I know they are the ones debiting my account, so their internal nonsense and third party suppliers should not be my problem, if they are that busy to help me ,then they should continue being busy even when it comes to debiting my account, I will gladly go somewhere else where I will not be dealing with a million useless people.<br> <br> The lady I was talking to the second time around offered to lodge a claim with Miway, what circus is that? I already lodged a claim I have no time to be lodging the same claim over and over throughout the day.