1 reviews | Active since Aug 2016
How long does it honestly take to respond to an enquiry??
Website Enquiry REF: ********** 21
Yesterday I went online to update my details but was not successful. So I then sent an email with my details and the message I got was that "an agent will contact me soon"...If I had sent a message that I wanted to join MiWay, an agent would have been available immediately but because it's an after service, then I must accept bad customer service?
Clearly whenever I need help from MiWay I need to do it via Hello Peter because it seems to be the only medium of communication understood there????
Why is it so difficult to respond to such a simple enquiry???
We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in touch to clarify the issue.
Best regards,
The MiWay Team
We’re so sorry to hear this and we can assure you that this is not the MiWay way. An agent will be in touch to clarify the issue.
Best regards,
The MiWay Team
In closing, we would like to confirm that Inno was in touch to assist and we again apologise for any hiccups you experienced on our website initially.
Please feel free to give us a call if there’s anything else we can help with.
Kind regards,
The MiWay Team
In closing, we would like to confirm that Inno was in touch to assist and we again apologise for any hiccups you experienced on our website initially.
Please feel free to give us a call if there’s anything else we can help with.
Kind regards,
The MiWay Team