Household Insurance Burst Geyser

I registered my burst geyser claim on Sunday the 17th September at 10.On the 18th Chillano from Miway registers the claim and tells me that someone will call me back in half an hour. To sort out the geyser. During this time i also tell him that I registered the claim yesterday and does it take so long for someone to call me back? He says that the wrong claim was logged and he will give me a new claim number. So AFTER half an hour no one calls and I call them. And they advise they sending someone out. A gentleman by the name of Rasheed calls and says he's on his way. He arrives at 13:20 and strips the geyser and tells me to put off the mains. He's going to get a new one. At 14:15 he calls to say he's still waiting for authorisation. But while he was leaving I got a call from Fibaseve saying that they have been authorised to do the fixing of the geyser. So I said to the lady that there is a guy that has just left here and she knows nothing about it. So MIWAY appointed Fibaseve who appointed Fogi as well. The lady said she cannot fix something that he has touched. I tried calling Rasheed back but he wasn't answering. In turn I called Chillano from Miway that doesnt know who appointed Rasheed but there was a report that Rasheed gave was that the Geyser was still under guarantee and it needed to be replaced by KWIKOT. But Chillano said he will speak to he's supervisor and get it sorted out today because The lady from Fibaseve wasn't prepared to help today. The lady from Fibaseve then called back and advised that her guys that will be by me at 6 to sort the geyser out. Chillano called after that saying that I have two options either wait for KWIKOT to replace under warranty tomorrow or pay the excess for a new geyser today. And I said that in not going to be without warm water another day as I had an op an my babies need warm water for school. Im not going to be another day without hot water. So he said that's fine I can pay the excess. The guys came from Fibaseve at 17:30 and no authorisation has been given to them for a new geyser to be replaced????? IS THIS THE CUSTOMER SERVICE WE RECEIVE FROM MIWAY?PATHETHIC we therefore have no geyser. I called Miway call centre and spoke to Lebo who advised that Chillano went home without sorting out this claim and there's no supervisors that can help and there's not much she can do I will just have to wait for the morning. How convenient? Its Not the 1st time this has happened #miwaymustfall