Hostile Miway representatives

Worst agent/representative ive engaged with. She was condscending and sarcastic. basically accusing me of being a potential hopper simply because i questioned "whether to get a better excess id have to insurance shop further?" She sarcastically asked whether "wasnt i aware of all the info of the telephone quote when i accepted it? Asked her whether questioning a schedule is prohibited at Miway. (This is after she told me "a habit of accepting then cancelling quotes will give me bad profile" - (Threat Alert!) Irrelevant statement since ive had only two insurances in under my belt . Finally after my last enquiry on the schedule i said "ok cool then"... she said OK!... then kept silent for almost a minute until i asked if she was still there... and she said "yes". I told her i was waiting for us to close the call/conversation... she said "oh i was waiting for you to say something! (Shocking). I know people may have bad days... but in all of this... i indicated to this lady that she sounds hostile and not keen to answer my questions...yet she continued with this mean girl attitude... My relationship with Miway has only just begun... and hope this is not how they operate and engage with people... if this woman hates her job... she musts find a job in admin or something... didnt feel welcome to enquire at all. Now should i fear or be ready to attack as well when i have to engage with Miway?