EJ
Eon J

1 reviews | Active since Nov 2023

30 Jan 2024, 14:02

Horrific Service

I was in a accident in October 2023, today is the 30th of January 2024 and i have received one call from miway to follow up on claim since October...service is so poor , i have had to contact them on several occasions, always stating they will contact me but to no avail, just poor poor customer service overall... if i can warn anyone away from miway let this be my opportunity to do so as clearly they just do not value their customers. I received a courtesy car as part of the package , took them two weeks to see if they could assist with dates for the courtesy car, it has been two months since i returned the car and I am even awaiting a refund, poor service from miway as well as the companies they use to assist , stay away horrible service ocverall

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Jan 2024, 14:03
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team