EC
Eric C

1 reviews | Active since Mar 2009

12 Oct 2021, 16:57

Horrific Miway Experience

I am in the midst of a torrid claims experience with miway. They have delayed the claim, not dealt with the various issues I have brought to their attention on their conduct with dealing with the claim and their dispute department sent me a copy and paste letter (letter didn’t even have my correct name) where they basically hide behind legal terms and side with the original decisions with consideration for client fairness and response to tiger matter raised. Below is an extract from one of my correspondence with them which sums up my experience with miway:

What this experience has shown me was the utter disregard Miway has for small business and how they mercilessly employ delay tactics to the point of making the business fail. MiWay has no appreciation for the impact their delays have on small business. The fact that you cause this havoc then just walk away with no regard whatsoever or take no responsibility for the hardship caused is quite frankly astounding but again based on my experience seems to be the norm at Miway.

Truly regret entrusting my insurance needs with Miway.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply13 Oct 2021, 08:25
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 
Best regards,
The MiWay Team