MS
Mariese S

1 reviews | Active since Oct 2021

26 Jul 2022, 09:46

Horrific

After experiencing the worst service from them and asking them to cancel my policy already at the end of June, for June and receiving confirmation of this cancelation they still went and debited my account, causing some of my payments to bounce due to this, only to phone in and find out they have never canceled this damn policy when you tell ask them why the policy wasn't canceled, they have to put you through to a department that doesn't answer the phone as the current department doesn't deal with cancelation as they are not authorized to do so, you get put through multiple times then when you ask why they tell you they are experiencing high volume calls, I asked to be phoned back immediately I get a message we will call you back in 72 hours!!!! I am also still waiting for a TV that was taken by MIWAY contractors to be "fixed" the contractors are not returning my call and I still sit without a TV a month later! This is absolutely bull and the worst part is when people tell you not to go with MIWAY you give them a chance and then you experience this. I will also be opening a case for theft as the claim was canceled.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply26 Jul 2022, 09:59
Official
We’re not happy to hear of the hassles you’ve experienced, but so grateful you took time to let us know! Your message has been sent to the right team and someone will be in touch soon to turn this around for you.  Best regards,The MiWay Team