Horrific Claiming Process

Having a very frustrating time with my claim. My suspension got damaged due to a pothole incident, I should have realised when I logged a call and a claims advisor never called that I was in for a long ride.

After requesting multiple time to be contacted, I got advised to just log it on the app and an advisor will be assigned. Mind you I have already taken the car in for assessing by my mechanic. Which I did share and explain to Miway, due to their bad turn around time I ended up paying out of pocket to get the car fixed. Then an advisor eventually calls but by then I have paid, he explains and shares what is needed on sms. Which I share with them, he further explains that they will assess the damage and report from my mechanic and they will come up with repairs and my excess gets deducted and the rest will be paid to me and I agreed. Now tell me why them knowing very well that my car suffered a suspension damage they only want to fix the damaged side only, I then have a call with my Advisor and ask why they only fixing the one side of the suspension as in one shock, left side control ones mounting, etc. He then explains that they are liable to fixing the damaged side and I then asked but fixing the one side the car wont be balanced and handling will be affected. I asked if this rendered my car unroadworthy what then, I was told thats policy. I even offered at some point for my car to get assessed by their assessors so they can see that both sides were done and also having my mechanic report they could easily contact them for further needed information.

I further asked if you only fixing the damaged side why not add everything that was damaged, as you have my paid invoice and why only pick certain items whilst omitting others and this has not been resolved.

To put it in perspective, I initially contacted Miway on the 5th of January 2026, no contact until I registered the claim on the App on the 9th of January 2026. I am writing this on the 18th of February 2026 and this matter is still not finalized.