Horrible/Pathetic Service

The service i have received from this company has been nothing but a nightmare. my claim C*** was approved on the 26th of September 2019. Sandton arc was the authorised repairer, I got my vehicle back on the 18th of October 2019. Upon collecting my vehicle i noticed that the back of my vehicle was not right and that my tail pipe cover was gone, then i inspected my car and noticed that there was damage at the back and it was not repaired. I then notified Sandton arc of this then they advised me that they had noted the damages too but the accessor (Henk)did not include this in the authorised amount. I then called Kwena my service advisor and told him of this, and even went to a point of even sending before pictures of the car before the accident and still im given the run around and that there is nothing wrong with my car when i clearly know it better than these two unprofessional people that i have had the pleasure of dealing with. Kwena never returns my calls even when i leave a message for him to do so. I have had it, these people are terrible and wouldn't advise anyone to insure with them.