FM
Fezeka M

1 reviews | Active since May 2012

08 Feb 2017, 09:44

Horrible, unprofessional drivers for We Drive

<p>The service received from the MiWay We Drive drivers was the worst service I have ever experienced from my insurance company. I had booked the “We Drive” service well in advance and the drivers picked me up AN HOUR later than the allocated time. I had to wait for a driver who I had booked for 22:00 who arrived at 23:00. As a woman, I felt unsafe and waiting in my car at that time of the night. To top that off, the Driver, Sipho Madlala, was very cheeky and bul**** me IN MY OWN CAR! The attitude he gave me was inexcusable. MIWAY we drive is a service I will NEVER use again in my life, and will advise friends and colleagues not to bother! MiWay does not value their customers' SAFETY.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply08 Feb 2017, 12:12
Official

We are sorry to hear that your recent WeDrive experience was not a pleasant one. We will look into this and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Feb 2017, 12:55
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Thanks for giving us the opportunity to assist, please be assured of our commitment to always deliver awesome service.

Please let us know if you need help with anything else!

Best regards,
The MiWay Team