Horrible standards of service

It is highly disappointing for a company that prides itself in great customer service to be so poor in communication I mean what kind of service is that I have been running after them to give me feedback on a matter that has been going on for ages I sent commutation on many occasions no one is taking responsibility yet I pay my premiums without fail then am treated with distaste as if am troubling them can anyone from management contact me this has gone on for far too long now am sick of the individual I have been dealing with has no communication skills how on earth do you leave me hanging and stranded when I need assistance? If no one gets back to me I will definitely come directly to your offices to demand to speak to the manager