Horrible service,consultants talks back with no sense at all

Miway owes me a redund since the 12th of may 2026,i have spoken to Kitlano,bonolo,lindiwe and kagiso who is extremely rude telling me i must send a bank statement for the refund that you debited from my bank account how ,you have my account detaila for a debit but not a refund please....i have to call daily for a follow up will call you back will call you back nonsense of which you dont i have to use my airtume calling numerious time ,can you fix my premiums and refund me please