KM
Kaylen M

1 reviews | Active since Jan 2019

01 Feb 2019, 07:55

Horrible Service-Third Party Claim - Not taken seriously

Absolutely disappointing , I was in an accident with a Miway client on the 11th of January, the client smashed me on my rear end of my car whilst i was stationary waiting for a car to turn which was two cars in front of me, Their client was not concentrating on the road and smashed me on the back left of my car , this pushed me to the right hand side of the road , A van then smashed me and turned over, my car is a write off . Miway contacted me and decided to agree with their client stating that they only will pay for the rear damages to my vehicle because i swerved which is absurd because i sent through statements from witnesses , pictures that show my wheels straight after the accident and even the police report to which their client was present whilst filling it in. The accident report clearly states that hes car pushed me into the oncoming lane. Its now February i have been emailing the legal department and speaking to them but all they can say is they are waiting for the client to respond , Your Clients Negligence has left me paying for something i do not have anymore , my only asset , just taken away from me because he failed to brake, With so much evidence Miway still dont have the ability to come to a conclusion, i have never dealt with such poor service before. Your client is trying to avoid paying any access , you do not give him a time frame to respond with his witnesses? truly appalling... ********** 441- Thats my contact number if you even care to call me, I do not want to speak to a legal adviser , i would like a response from a legal manager. Thank You Claim No-C **********

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Replies (5)
MiWay Insurance
MiWay Insurance's reply01 Feb 2019, 08:05
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team
KM
Kaylen M's update13 Feb 2019, 10:45
Reviewer Update
Good Morning , Since my complaint on the 1st of Feb there has been absolutely no traction on the issue, still awaiting contact from the witness of the client who really isn't taking this seriously , Michelle has been very helpful in terms of explaining why its taking this long but i need traction on the issue and i feel as if i'm not being taken seriously, i asked for someone in management to call me yet no that hasn't happened. Nobody is understanding the fact that i do not have a vehicle because of your client . I am incurring costs each and everyday. I rated the response time as excellent , Michelle called me within 10 minutes, however nothing has happened , absolutely nothing has happened ever since, your processes really need to improve as well as communication, i cant be expected to call or email everyday to receive a response , can you take the responsibility to tell me whats going on or give me a time-frame so that i know how to plan . Its now a month and 2 days that i have had no car . i want you to put yourself in my shoes and tell me how would you feel.
MiWay Insurance
MiWay Insurance's reply13 Feb 2019, 10:52
Official
We’re so sorry to hear that we’ve let you down. Someone will be in touch shortly, to turn things around!

Kind regards,
The MiWay Team
KM
Kaylen M's update14 Feb 2019, 13:42
Reviewer Update
Thank You to Michelle Le Roux and Team Who have resolved my complaint , hope that you continue the great work , Especially to Michelle, your job inst easy , you have a lot of patience. Thank You Very much.
MiWay Insurance
MiWay Insurance's reply14 Feb 2019, 13:55
Official
Wow – it sounds as if Michelle saved the day! Thanks for giving her a chance to show you just how much we value you as our client. We’ll be sure to high five her for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Kind regards,
The MiWay Team