Horrible service please help!

Good day please help. I have been a loyal MiWay client for about 3 years without any claims or incidents. I wanted to move to a different insurer and MiWay gave me a better offer and I stayed on as a loyal customer. I was in the process of buying a new vehicle and kept MiWay as my insurer of choice. I even referred a colleague to MiWay to get a quote when I heard how ridiculous her premium was. With my first claim ever, I’m being treated like a ********.

Nowhere on the policy or even in the voice recordings was I advised that I have to nominate or mention any additional drivers. My fiancé drove my vehicle and he is older than I am and has been a licenced driver for over 10 years. The day I had an incident, it comes across as though MiWay is going above and beyond to repudiate my claim. I want to be treated fairly and at this point in time, (more than 10 days later) I’m sitting without a vehicle to get to and from point A to B. According to me the purpose of insurance is to have cover when the unforeseen occurs. This is my very first claim and MiWay has made this process traumatizing and frustrating.

Why is this claim taking so long? Is MiWay investigating us? Please make it clear what it is that you are perusing because I do not get any updates from your loss adjuster or claims department with no indication as to when this claim will be resolved unless I phone or email to enquire. You contact my fiancé more often than myself and I am the policy holder. The fact that your loss adjuster told me he gave my fiancé “brotherly advice” to fix the car using his personal funds already tells me MiWay has no intention of resolving this claim. I am frustrated and I no longer have the patience and time to continue this. When venting my frustration, I commonly hear that MiWay is notoriously known for reluctance and hesitance to pay claims. The client service is pathetic. Please refer to call I requested. Why is my fiancé being threatened to be flagged when he is not even a MiWay policy holder or listed as a household member on my policy?

I requested a call recording from the loss adjuster. Threats were proposed towards my partner’s reputation and business in terms of insurance. The employee also went out to obtain footage from City Property’s property. Did he have a Section 205 to obtain this? Why was the Beacon and Billings report not requested the first few days after the claim was allocated? Why did the MiWay employee have to obtain footage (not from the scene), but from my fiancé’s place of work which is private property which is an infringement of the POPI ACT. I submitted a claim online via the app and it was “opened in error and closed” “With MiWay, you have the freedom to claim, right from the accident scene, via the MiWay App. Best of all, MiWay will pay you back R1000 if you submit your car insurance claim via the App!” is this another tactic to not pay clients?