1 reviews | Active since Oct 2012
Horrible service on a simple claim
<p>I submitted a claim to Miway for a breakin on my vehicle where my radio was ****** on the 9th of September and I submitted all the supporting documents before the claims consultant even made contact with me. The claims consultant called me a day later saying that they will have to send a assesor out to see the vehicle and I asked her to make contact with my wife to arrange this as the vehicle was with her. On the 14th of September I sent another follow up email as the assessor has not been out to us and they responded that the assesor would come out the next day which he did. The assessor was extremely rude in this process but said that he will send the assessment through to miway that same day. It is now 5 days later and I still have not heard anything from Miway. I sent a follow up email and tried to call the claims consultant but I am getting no response on email and only voicemail on the phone.</p> <p> </p> <p>I cannot believe that a simple claim for a ****** radio can cause such a headache and I hate to think what will happen if I am in an accident and have to rely on this type of service from a "reputable" company like Miway. I think it is rediculous service and expect Miway to sort this out with great urgency.</p> <p>I would never recommend Miway to anyone if this is the type of "service" that you deliver to your customers.</p> <p> </p>
Good day Theunis,
We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
Good day Theunis,
We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
Dear Theunis,
We need to unconditionally apologise for any hassles you experienced!
Ruan has since been in touch to discuss the outcome of your claim, and we confirm that we have finalised your claim! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Dear Theunis,
We need to unconditionally apologise for any hassles you experienced!
Ruan has since been in touch to discuss the outcome of your claim, and we confirm that we have finalised your claim! Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
