Horrible service from Miway service providers

Horrible service from Miway appointed service provider. Got an instruction to take my car to a miway appointed service provider after submitting a claim, I took the car in on the 17th of April and was told repairs would take 10 -15 working days. It's been 7 weeks now since the car went in for repairs and I still do not have my car back. It's despicable that I should have to wait this long for minor repairs to be done on my car. I have called miway to ask where the hold up is since it is their chosen service provider and I believe that they ought to take responsibility for the horrible service. I've called twice and both ladies I spoke to promised to call me back but did not do so. If I had an option to give no stars as opposed to the one star im giving this review I definitely would. 1. The status of the repairs was "awaiting parts" for three weeks. Which is fine, but I do not believe it takes that long to get parts for a Toyota car in Pretoria 2. After the parts arrive after a long wait, im informed that the repairer discovered additional damage and has sent quote to Miway for approval. This tells me that the car was never prioritized by the repairer because had they inspected the car up earlier they would have spotted the damage, spotting additional damage after 3-4 weeks.

All of this is ridiculous and unacceptable. I've spent a lot of money on getting around simply because Miway chooses service providers which provide a bad service. I'm extremely dissappinted in my insurance, and yes I believe Miway should take responsibility for all of this because they appointed the service provider.