Horrible service from Mi Way

A worst experience of my life when i got got stuck with my vehicle. I am insured with Mi Way insurance. I hit a pothole 12 kilometers before Lydenberg town around 18:10 and i got a double puncture and couldn't move at all. I foned Mi way insurance for help and they said they will send a tow truck in 20 minutes. 3 and half hours passed without any help or even a phone call from them. a good Samaritan by the name of Jedrie came to my rescue around 20;30 and took me to town to look for used tyres just to try and move the car to a safe place but we failed to get the tyres that nite.

Mi Way sent a tow truck driver around 21:30 to take my car to a place of safety. they promised to get me an accomodation for a nite at their cost but they failed to do that . i managed to get my own accommodation for that nite, Jedrie drove me around that nite in his car looking for accommodation and also asked a friend of his to come and guard my car while we went to town looking for tyres.

His services came to an amount of R1250.00 for that nite and the accommodation for a nite came to an amount of R750.00.

I then foned Mi way insurance the following day and explained my story and they apologized for a bad service that they gave me a nite before and asked me to gather all the invoices and send to them for refund. I havent received my refund. Till today, no communication from Mi way. I trusted them but now im having doubts that they will be able to assist me in case of serious incident.

I'm very much disappointed by the service that i got from them