horrible service

my experience is horrible , i have submitted a claim in may for the accident that happened on the 24th , they approved the claim, but on Friday i had to collect my car, and i extremely disappointed on the state i found my car , the repairs were done , but my front right hand door , wasn't repaired ,but those damages were incurred during the accident , I contacted my way and the feedback was that the additional repairs were declined, and the car is sounding like a tractor, of which , I noticed the bad sound on the car when i was moving it from the accident scene, I escalated the issue on Friday when i was at the Durban panel and paint panel beaters, the agent said i must collect the the car , and informed me that that she has escalated the issue to the assessor and the claim handler , but no one has contacted me between the two of them, I'm currently stuck at home with a car that I'm scared to use , because the car is not in good state after repairs , the service i received from miway is not acceptable at all , I haven't been missing any payment . I don't know if I should lodge a formal complaint because they just ***** me . I'm finding myself chasing them since the car has been in repairs , i was even chasing the panel beaters myself, i ha