HORRIBLE SERVICE

Policy number: ***7 CLAIM number: c***

I'm very angry and frustrated client of Miway.

Name Mpotseng Confidence Tsotetsi ID number *** Cell ***

I had accident on the 09 September 2019. I went to Alberton police station same day to report accident and all sketches were done and accident report.

My claim was approved all went well. I paid excess in January 2020 and I took my car to be fixed. My car was fixed on 31th January 2020.

15 February 2020 I called Miway to find out how far they are to recover my excess money. Only to find out that the invoice has not been paid. 15 days after my car was fixed no one is aware of this.They called the panelbeater and Iam the one doing follow up. Miway is not calling me even to ask how I am doing before and after the accident.

The service is so frustrating I was transferred from one call to another. Finally they paid the panelbeater.

I called Miway again find out about the excess. No feedback I was transferred to legal department some gent promise to give me a call back 10 march 2020 nothing on that day. I called again to find out the process and how far the are. Got and email from miway asking me to do sketches of the same accident and I did that on 09 September.

Now I get call from legal to tell me to do another sketch, dram and scan back to them again. I WILL NOT DO THE SKETCH GET IT FROM THE CLAIMS DEPARTMENT. IT WAS DONE BEFORE.

Miway doesnt care about their clients. This is my first accident but the service is stressful and frustrating. NO FEEDBACK.

I WANT MY EXCESS MONEY R4060.00 DEAL WITH HFR TRUCK ALL DETAILS WERE SENT. I AM FED UP OF THIS UP AND DOWN. I WAS TOLD THAT MIWAY WILL DEAL WITH LEGAL TEAM. NOW IT'S MY JOB. NO ONE HAS EVER CALLED TO APOLOGIES FOR THIS HORRIBLE SERVICE.

IF I NEVER CALLED MIWAY TO ASK ABOUT MY EXCESS I WONDER IF THE PENALBEATER WOULD HAVE BEEN PAID. IM THE ONE DOING THE FOLLOW UP NOT MI WAY.

NOW U TELL ME IF I DONT DO A SKETCH I WON'T GET MY EXCESS MONEY????

GET THE SKETCH FROM CLAIMS DEPARTMENT OR ALBERTON POLICE STATION.

U MAKING THIS PROCESS DIFFICULT COZ I NEED MY MONEY FRUSTARED AND ANGRY MIWAY HORRIBLE SERVICE.

SORT THIS ISSUE IMMEDIATELY I AM FED UP AND ANNOYED WITH THIS HORRIBLE SERVICE. NO FEEDBACK NO SYMPATHY.