1 reviews | Active since Jul 2012
Horrible Service
This is my second claim with MiWay after being a loyal client for more than 9 years. Claim process is a nightmare. I thought of giving MiWay a second chance after they messed up with my first claim. They don't contact you, no feedback and when you call in theu toss you around. I submitted a claim yesterday. No feedback was provided to me until today at 11h13 I contacted MiWay and an agent told me to forward pictures of the damages to Vuyo. I haven't received feedbfack since until I followed up at 13h45 when Ursula Ngamlana said Vuyo is out of office and I should upload the pictures. Is MiWay running a circus or are they refusing to entertain my claim? This is unacceptable and I refuse such treatment especially when I'm paying for the service. I expect a call from MiWay and an assessment booking urgently. If I don't get a call back, I will escalate my matter to the Ombudsman. This is the second time it's happening and from my experience I wouldn't advise anyone to join MiWay. Ursula Ngamlana is also ***********, she can hear that I'm frustrated but she's still telling me to upload the pictures. I have already sent them to so called Vuyo. Why was I told to send them to Vuyo if he's out of office? This is just a delay tactic.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Another gentleman by the name of Doctor called me on Friday 1st of July 2022 and told me that my claim is approved and he will forward me confirmation letter. Also, the repairer will call me to arrange a booking. That has not happened. This morning I was speaking to a seasoned agent by the name of Brian who was awesome, I wanted to add contents to my cover. With such horrible experience from MiWay and claims team ( Vuyo, Ursula, Tebogo and Doctor) definitely not gonna happen.
I asked Doctor what the delay was. He gave some childish story saying that excess amount was loaded incorrectly. When I asked him how long it took to rectify the error, he was embarrassed to say as the error was fixed on Friday the same day.
So what I have learned from this experience is that MiWay recruits unprofessional employees who do not care about customer service. The employees would rather damage the brand and treat clients unfairly.
I would never encourage anyone to insure with this entity. All they do is bring you pain and frustration. I really hope the executives review this feedbacks and start restructuring. There are a lot of qualified candidates who are capable of providing better service while lazy people (miway claims team) are not meeting minimum requirements of employment
Another gentleman by the name of Doctor called me on Friday 1st of July 2022 and told me that my claim is approved and he will forward me confirmation letter. Also, the repairer will call me to arrange a booking. That has not happened. This morning I was speaking to a seasoned agent by the name of Brian who was awesome, I wanted to add contents to my cover. With such horrible experience from MiWay and claims team ( Vuyo, Ursula, Tebogo and Doctor) definitely not gonna happen.
I asked Doctor what the delay was. He gave some childish story saying that excess amount was loaded incorrectly. When I asked him how long it took to rectify the error, he was embarrassed to say as the error was fixed on Friday the same day.
So what I have learned from this experience is that MiWay recruits unprofessional employees who do not care about customer service. The employees would rather damage the brand and treat clients unfairly.
I would never encourage anyone to insure with this entity. All they do is bring you pain and frustration. I really hope the executives review this feedbacks and start restructuring. There are a lot of qualified candidates who are capable of providing better service while lazy people (miway claims team) are not meeting minimum requirements of employment