Horrible service. Claim C828550

<p>Got into an accident on the 4th of March in Lenasia at about 8 pm. I called miway (TheirWay actually), the call centre agent knew what he was doing as he made sure my car was towed to the nearest panel beaters for storage. Secondly I had to pay a deposit fee of R1350 for car hire at Avis as their preferred courtesy car supplier for 30 days. They sent me an email on the 7th of March stating that the damage sustained to my vehicle is of such nature that it is considered a write-off and they will collect the keys and registration papers via couriers. I was convinced that my claim settlement will be done sooner than I thought and hassle free. To my surprise, there was an assessor that came to my workplace to ask me so many questions and made me feel like the most wanted ********, I kept forgetting some of the information relating to the claim. Questions like; what did you do when you woke up on the day of the accident? Really??? Why did I travel to Soweto? What the ***** Things got worse when I received an sms on the 25/03/2017 saying the claim has been rejected and I should return the vehicle immediately by 24/03/2017. Tried to return the vehicle but the branch was closed at that time. The reason for rejection was that they had no information that I had an accident in 2015 with another vehicle. I am very disappointed with the outcome. Now my car has been taken to SMD without my knowledge. I had recommended the Insurance Company to countless people and now I hope they cancel their policies. People should not consider signing up with MiWay. I feel ******</p>