Horrible service

Miway claims has the worse service and I'm definitely not going to insure my car with them ever.ive sent all the documents they needed on the 9th Feb already and I was advised it will take 72 hours to process everything.today it's 2 weeks and im still waiting for my payout.no 1 bothers to even get back to me.we pay for services to have a peace of mind incase life happens and I must say I'm not getting any joy with myway.i just called and asked to speak to the manager and I was placed on hold till I hanged up.no sense of emergency for unhappy customers.