Horrible service at the end of a claim

I was insured at MiWay for over a year and due to an unfortuante event had to lodge a claim. My vehicle was then written off by the company. The claim procedure was a back and forth argument of how their processes worked and eventually after numerous complaints and speaking to a team leader got the the point of finalisation. During the finalising of the claim i requested to collect belongs from the vehicle upon which i was told i will receive a letter to go and collect the items once the claim has been finalised. It is over a month in which the claim has been finalised and i have not received this letter. Since which the vehicle has been auctioned off and sold to a new owner whom has made contact with me in regard to the vehicle as they did not provide him with instructions on the immobilsing unit. My belongs are now in the midst and miway fail to respond to an email i have sent to a team and the claims handler of my claim. Email was sent along with claim trail mails to Keabetsoe Moroenyane; Felicity Machaba and Evelyn Van Der Westhuizen