Horrible Service

It’s been over a month since I claimed for car accident, I did not get feedback until I complained, then (mr Casper)Miway started calling me giving me false feedback telling me that my car is fixed and ready collection, only to find out that information it’s not true. The penal beaters called me to tell me that the parts are on the way which was Tuesday 1 June. When I called turns out that there was no such thing. Tshegofatso said she will get me loan car, but she say she can’t get hold of the panel beaters and she can’t get back at me. Why am I paying premium where else I don’t have a car, if my car can’t be fixed can they advise better instead of beating around the bush! This whole thing is stressing me. I need to take my granma to Mpumalanga but I won’t able to because I don’t have a car!!!!!!!!!!