Horrible service

<p>I added another vehicle to my existing policy yesterday and when i received confirmation of the policy i noticed that the cover was only effective from 20 December 2016 instead of immediately. I called in this morning to change that detail, i spoke to Kholo (apologies for incorrect spelling) and she confirmed that she had done it and sent the email. Waited for about an hour for the email to come through and it never. Called miway again to have this done, this time i spoke to Mpho and she was able to resolve the matter in about 5 minutes. I reviewed the updated policy and noticed that my premium had gone up. I've been calling in and trying to get someone to explain to me why its gone up and until now no one has been able to assist me. I've spent so much money buying airtime only to wait on the line for extended periods of time. I spoke with about 5 different people, who all made me wait for about 30 minutes each and then drop the line with no feedback. I'm very dissattisfied with your service, I've spent so much money buying airtime and I refuse to keep calling in only to get dropped. I've submited a call back request on your website and it's been over an hour now and i haven't received a call yet. Can you cancel my policy, I'm pretty sure i can get better service elsewhere.</p>