Horrible service

<p>I am appalled at the situation currently being experienced with Mi-Way. On 30 September 2016, I requested to be called at 17:00 for a quotation on car but only got phoned at 17:30. <br />The consultant kept me on the phone for 58 minutes as he prepared the quotation. Thereafter I was transferred to his superior who repeated the entire process & asked me the same questions as the consultant prepared the quotation. <br />Quotations are normally done in just a few minutes if anything so you can imagine the frustration thus far.<br />After they gave me the price and benefits I asked to be phoned back the next day at 13:00 to tell them if I would be taking it. I made it very clear that I don’t have any car insurance now and that it’s highly important for them to come back to me as I need to be covered ASAP. It’s Friday, 02 September & I have still not heard back from them at all. Clearly the company doesn’t understand the importance of having insurance.<br />How can an insurance company not understand the importance & urgency in having an insurance cover especially motor insurance seeing as it’s a daily risk.<br />4 days later, still no communication. Clearly the company doesn’t understand the importance of having insurance neither do they have any care regarding service turnaround time to potential clients which leaves me with no doubt that the company does not believe in customer service. If this is the service you get when you want to start an insurance policy what happens if you need to claim????<br />Being a service provide , with no understanding of the word “service” one needs to question - How can a company like this ever be efficient in a time of need & attend to their clients’ needs at a time of crisis?</p>