Horrible service

I have submitted a glass claim on the 17th of March 2023 it is now the 24th.

They first tell me they will quote for the window which I didn't have a problem with then I call back to follow up and get told I need to get the quote so I did that, now they saying no we shouldn't have got the quote. The quote that they gave me is just the glass and no added smash and grab which was mentioned when I did my policy with them. They then said they will get formal quotes and send it to me which I am still waiting for. I then get a call back saying they will not be sending that quote so why not say that in the first place??? This is honestly a waste of time. They are refusing to send us proof of the quote with the window and the smash and grab.

Iv probably called about 7 different consultants which always refer me back to the same consultant who is always unavailable. This is honestly the most disgusting service I have recieved from any insurance!!!