Horrible service

<p>I have been a client of Miway for a year and a couple of months. Every month on the 26th, money is debited from my account. The month of Jul 2017, nothing was debited and when I kept making numerous calls on the 26th and 27th, I was advised that the money will be debited but there was no debit. I then called again on the 31st, spoke to a supervisor because nobody was assisting me and she had offered me a 50% for the month of July which my premium would be R672.5 and also stated that it would take 2-3 working days. This morning I recieved a call from Nitesha Naidoo and she advised me that on the 11th, the full amount will be debited from account. That is not what was being said on the 31st. This money Nitesha advised me that R1345 would be debited on the 11th of this month and end of the month, only R672 would be taken out. This is unacceptable because I was given a 50% discount for July and not August. I need this sorted out urgently as I am tired of making numerous calls regarding my premium. I was promised a letter this morning by Nitesha Nadioo as confirmation on email that on the 11th of August , R672 will be debited for the month of July and I have not recieved anything, the service is unsatisfactory and poor. I need this sorted out and I am also considering to change to another insurance company as I believe that I deserve better service. </p> <p> </p> <p>Sort this out immediately and I need the letter I was promised this morning as confirmation that R672 will be debited for the month of July.</p> <p> </p>