Horrible service

I'm so disappointed with miway. Got into an incident on the 15th of December. Contacted miway, they came to get my car and took it to a workshop. I received an email from them that I will get a call in 2 to 3 working days for arrangements for assessment and i was given a claim number. I was given the details of my assessor representative. Miway called me the next day, asked me what happened, I told them the full story, they said they will contact me. Few days later I get another email about the 2 to 3 days assessment again and this time they give me the new name of the assessor. I contact the assessor the next day. He has no idea about anything. Says will call me. Never calls, I call him again after a day. He then asks me the same questions about the incident, I tell him the story again. He said will send me a consent form, I must send it back after signing , with copy of ID and bank statements for all my active accounts for certain dates. I did that. That was on December 22nd. From then on, no word from him, when I asked him where my car is by the way, he had no idea. Kept saying is waiting for confirmation. I ask if my car has been assessed yet, nope. Next time I call him on the 29th of December, he is very rude. Says he doesn't communicate with me because there is nothing to report. I ask him if assessment was done on my car to check what the damage was, no idea. When will it be done, no idea. He even tells me that he doesnt have answers cos he is not a mechanic. Will call me same day or latest, the 2nd January. He even says i must not call him, he will call me. As yet, he kept quite today. When I called miway again on a different number, they told me where my car is, even my tracking device picks it up at that address, but my assessor representative has no idea about anything. I wonder if anything is being done on his side. Am I supposed to know everyone from the assessors to mechanics so I can contact them myself? Today i called miway on another number, not my representative's because he said i must not call him, i spoke to a guy who told me they are still trying to locate the car. And that will get back to me. Later on i call again, the lady that answers is telling me that will ask the person who was supposed to be my first representative, doesnt mention the one who i was working with up to now. I wait for close to 10 minutes for her to get back to me, when she eventually gets back on the line, she gives me the location of the car and tells me the rep says will call me and then thats it. So, im still waiting in limbo. I don't even have any response on my claim process, whether its being approved or I'm waiting for them to have mercy on me and do me a favor and start working on my case while I'm a paying client. I have no confidence in this company. They keep saying people are on holiday that's why the process is slow but they are at work everyday, I wonder what exactly were they coming to work for even in the festive season cos it's been more than 2 weeks yet I don't know whats happening to my car. They have zero answers.