Horrible service

We are clients of Miway for the last 7 years, I have always talked so good about them to family and friends. But that stops today, I’m disgusted with the type of service that I received.

Seems like people don’t or can’t do the job correctly or they just don’t care.

I added an item on my policy of about R40.00 agreed to the cover and add the item. Got my new policy document and realize that they are now overcharging me with an additional R100.00 per month.

I phoned them 3 times already to try and understand how it went up, every advisor gives me the same story (they will escalate this) put you on hold for a minimum of 10min and then come back on the phone and let you the same thing, that they will escalate this!

Sick of the excuses, maybe I should leave. I’m sure I will find something better!