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ntuthuzelo M

1 reviews | Active since Dec 2017

15 Mar 2018, 14:54

HORRIBLE SERVICE

ON TUESDAY THE 13TH I HAD AN ACCIDENT MIWAY JUST SEND THE TOWER TO TAKE THE CAR THEN LEFT ME LIKE THAT. THEY DIDN'T BOTHER TO TAKE ME HOME I WAS MORE THAN 100KM AWAY FROM HOME. THE LADY JUST TOLD ME I HAVE TO ORGANISE MY OWN TRANSPORT THEIRS NOTHING THEY CAN DO. EVEN TO DAY STILL WAITING FOR THE COURTESY CAR. NO ONE IS BOTHERING TO TELL ME WHATS GOING ON WITH MY GLAIM A LADY BY THE NAME OF HLENGIWE SHE DIDN'T BOTHER TO ORGANISE A CAR. MAYBE ITS BECAUSE AM BLACK I DONT THINK IF A WHITE PERSON WAS GONER BE LEFT LIKE THAT. I TRUSTED YOU MY WAY

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 Mar 2018, 15:39
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Mar 2018, 12:31
Official

Thank you for taking the time out to write to us, and we have to apologise for the inconveniences caused with your claim process. We believe that you have been in touch with Hlengiwe who has explained the way forward with your concerns.

Please don’t hesitate to give her a call should you have any further queries, or need help with anything else.

Kind regards,
The MiWay Team