Horrible service

Truly horrific service. My husband submitted a claim for my ring on 27/03/2021 for my wedding ring that I lost. The entire experience with the "assessor" has been unpleasant. He had the audacity to tell my husband he has been married for 30 years and never lost his ring and that "anybody can walk into a police station and sign a affidavit". Long story short: the 27th of April is around the corner and we still waiting. Please let the complaints department contact me and ensure a conference call with my husband because allthough I am not the policy holder, I was the owner of the ring and it was lost in my possession.

Whitney ***