Horrible Roadside assistance form Miway Consultants and Miway insurance

Verry Very disappointed in the roadside assistance that was received from Miway Emergency Roadside assistance. The slogan "where we do insurance your way" that was not the case for me and my family yesterday when we drove over fallen rock in a pass. The more I am explaining to the consultant that there is no reception where i am the more she insisted I send her my location via WhatsApp. I asked to speak to a senior person and it just got worse. She kept screaming my name and said she is unable to hear me because of the wind not realizing the danger that I am in. She just kept reiterating that a case must be loaded and that its protocol that the client send a location. It cant be that no one ever thinks that a client will find themselves in a place where there is no reception. I explained to the consultant where my nearest town is. i called them at 15:33- a tow truck only contacted me at 16:32 an hour later. By that time I helped myself to get to the nearest town as where I was standing was not safe for me and my family. It is my first time requesting roadside assistance from an insurance company and really people it's not what they advertise on TV. At this moment I am not sure what to do. Do I cancel the insurance with them or do I stay on and hope that it wont happen again.