dT
don T

1 reviews | Active since Jan 2015

12 Dec 2016, 19:02

Horrible pathetic Service

<p>I had an insurace since 2012 with MIWAY insurance , I then decided to cancel the policy as their premium went sky high when i bought a new car recently. The call centre then called me to understand why i wanted to leave, I then provided them with my reasons and they gave me different offers that i did not accept, they then offered another option to give me a " holiday rate" meaning they will give a free premium for the month of November. They then sent me an email stating that they will deduct the premium and reverse it again after few days. I waited till today , and i then moved my insurance to another insurer? Why make empty promises t your clients? this is so pathetic and disgusting especially for a loyal client. I am very dissappointed and will never recommend this company to anyone i know</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply13 Dec 2016, 08:38
Official

Thanks for bringing this to our attention, we're sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply14 Dec 2016, 11:39
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you! David has since been trying to get in touch, but has unfortunately been struggling to reach you. Please give us a shout as soon as you have a minute.

Best regards,
The MiWay Team