Horrible insurance ever

To cut story short My car was involved in a car accident on 06th November 2020, MiWay took my car to approved panelbeater for repairs in mpumalanga(C&c AUTOBODY)

On 18th December 2020 they called me to come and fetch the car, the panelbeater didn't give me time to test drive my car because they were closing for festive. I drove from Mpumalanga while driving I heard disturbing noise coming from the suspension of the car,I immediately called MiWay assessor(Charl) he told me to take the car to nearest panelbeater wich is Great south autobody.

I took the car to panelbeater on the 21st December 2020, when I arrive to panelbeater I have noticed that my car was never repaired properly again I called the assessor to go and inspect, Charl went on the 11th January 2021 to check the vehicle and agreed on email that there is a lot of defects. Poor workmanship

I requested miway insurance to allow Great south AUTOBODY to rectify the mistak(repair) but charl and miway management decided to egnore my request. They took my car back again to. Mpumalanga c&c autobody for rectifation.

Since 11th January 2021 I am not receiving any feedback from charl, no update on my car progress nothing.i have been sending emails but with no respond. I even tried to send email to their complaints only to find out that all complaints email goes to Charl..

I decided to reported miway to ombudsman and my lawyers so that they can be aware of the problem. I am paying premium every month for 3-4months without my car,wen I call insurance I was told that there is nothing can be done.

I am paying premium of R2500. 00 p.m.and I will continue to pay the premium.. Unfortunately I don't want the car back, this matter must be resolved in court.

I do not have car since November 2020,but I am asking maself if the car is not repairable why not write it off, because is over due(3 months is too. Much)

I am very frustrated, I don't know what to do anymore.

MiWay don't care about you they only care about your money and you will be egnored on emails.

Thanks for nothing