Horrible experience with MiWay Insurance

I have experienced bad and unfair/***** service/treatment with MiWay insurance. I had put up a claim for a damaged TV set under the house content with Miway insurance. They rejected the claim on the alleged basis that I had insured my house content at/as my work address where the car is mostly packed, for which i did specify that the house content should cover my permanent resident not where car parks or work address. I work on a construction site, there is nothing worth taking insurance cover for beside the car. I then requested them to send me the voice recordings that were recorded upon taking up the policy. The service consultant who was assisting me with the claim just simply ignored my requests though I was sending him reminders every week. I had send him about 4 reminders in total requesting those recordings (since Oct till 10th Dec) but nothing came through until i sent an email to the complaint department. Upon writing to the complaints department, the recordings were received the following day. The recordings are not to my satisfaction as I believe they were edited/tempered to suit MiWay. The reason why i say they were edited/tempered is because listening to the voice recordings the is no where were I state my physical address (it was omitted) but I gave all the security details & description, house description, alarm system and the number of years I have been staying at that house. I even went to an extend that I told them that I'm the owner of the house and who stays there during the day. And knowing for a fact, insurance companies always do their background checks on clients from previous insurers to validate that client is legit. So basically I have been paying MiWay insurance cover that I never had. I had a horrible experience with MiWay insurance, I wouldn't recommend it for anyone!