Horrible experience Received at Miway

Poor customer service! No sense of urgency! No professionalism whatsoever!

On the 23rd of January I was involved in a car accident, a truck bumped into me. Okay sharp, I submitted my claim. after 2 weeks or so I was told my vehicle is being written off, then a week later I was told the accessor made a mistake and they will fix the vehicle. In order for my claim to be verified it took them a whole month (21 Jan - 20 feb) during that time I also had difficulties getting hold of my delegated consultant (Bridget Matlala).

After the claim was approved, the car was then taken to Renewit Bedfordview (The pits if you ask me) they kept lying about the car getting fixed meanwhile it was still parked in their storage. I learnt about this after I went to fight with Miway and demanded pictures of repairs that had been done, they then came back and said the car was still at Renewit’s storage and they have never touched the vehicle. Mind you this is after 1 full month and 3 days.

During this whole process I was using uber (we all know it’s costs an arm and a leg) my trip as of today amounted to R7012. They have not worked on the car as yet (25th March 2020) the car was taken from me on the 21st of January 2020. I then had to fight for a curtesy car and they gave me an old Suzuki Just to show how much they do not care about their clients (it is even branded) and I had to pay for that car E-tolls and on top of that I am not allowed to take this OLD Suzuki out of JHBnx!!!

I would not recommend Miway even for my worst enemy.