BJ
Bren J

1 reviews | Active since Mar 2015

04 Apr 2016, 08:48

Horrible experience and Miway not helping

We submitted a claim through Miway for hail damage on our car in Jan 2016. We were referred to Denttech in Randburg for repairs on our car. We were promissed that it would take between 12 to 16 working days for repairs.Miway gave us a rental car to use for 30 days. After 48 days Denttech was finally done after huge fights and them lying to us the whole time. We went there on Friday to collect the car and to our surprise after 45 days there were still dents on the car as well as scratches that were never there, front left light doesn't work anymore and the front left door can not open. Rear view mirror is missing and alarm system is hanging from the roof. The car is worse off than before we booked it in. The reason I am compainging about Miway is because during this 48 (now 51 day) exprerience not one person from Miway had contacted us. The person handling our claim is Sifiso Sigasa and I have been trying to call him for 30 days and leaving messages with him ignoring me. The call centre does not answer and doesnt call back. We no longer have a rental car and have to juggle with one car. If Miway doesnt sort this out or give us a rental car by Wednesday we are done with them as wel

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Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Apr 2016, 10:34
Official
Hello Brenna4,

We hear you and we understand your frustrations, and we're sorry that your repairs took longer than expected!

We confirm that the repairer has since finalised all the repairs on your car, and we urge you to give us a call if you need any further assistance!

Kind regards,
The MiWay Team