BN
Boki N

1 reviews | Active since Dec 2020

16 Dec 2020, 12:43

Horrible experience

So as always I booked a we drive last night, but the service i recieved last night was the worst I've ever recieved with Mi way.

I booked on the App for a drive at 10:15 pm, received an sms of approval that it was booked, never received a call as usual for confirmation, at about 9:50 pm I get a call from a lady from mi way who was rude to say the least that she tried to call me and my I didn't answer which was a lie as no one called..

She then said my drive will come at 10:30 to pick me up, which I was still ok with. 10:30 arrives and to my surprise no drive, I had to call miway a couple of times to find out whats happening and when I finally got through I was told sorry well fix it, 11pm still no drive and I call back for them to tell me they'll cancell and give me an uber voucher which guess what didn't work and doesn't work, as I result i had to lay for my own uber and leave my car at the place I was and no follow up was done.. My life and my car was at risk as I had depended on the pick up and carried on with my day..

Tried to call today and apparently the stuff is on holiday and can't speak to anyone, so hope this works, and somebody contacts me to fix this.

Regards Boki Ntsime ***

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Dec 2020, 08:50
Official
We are very sorry to hear of your frustrating experience. We’ve passed on your message to the relevant team, and they’ll be in touch with you soon. In the meantime, we’re so sorry for the hassles you’ve gone through.  Best regards,
The MiWay Team